We hope to answer them all here
Click on a question below to see the answer!
+ WHO CAN SKATE?
Everyone and anyone. There is no minimum age limit. We do ask that children under 12 be accompanied by an adult. We have bobskates available to hire (think of them as stabilisers on a bike but for ice skates) for the little ones who do not fit into hire skates.
+ HOW CAN I BOOK?
You can book online by clicking here. Then when the event is up and running you will be able to book in person at our box office on site. We also have a phone line – 023 8202 6380. This is for booking tickets if you don’t have internet access, for booking groups and parties and all other enquiries. It has already proved busy so if we don’t answer please leave us a nice message with your number and we will be delighted to ring you back.
+ CAN I CHANGE MY BOOKING?
Yes this is possible, please do it as early as possible because it needs to be minimum 24 hours before your session starts. Changes must be done on site or by calling 023 8202 6380. All changes are subject to availability and if changing from off peak to peak, then difference must be paid.
+ I THINK I HAVE BOOKED ONLINE… WHAT NEXT?
You will receive a confirmation email to whichever email address you provided. This email will also include an e-ticket as PDF which you can bring as confirmation either in paper or just on your phone. Unlike last year it is not essential to bring the e-ticket as we have a list of all bookings.
+ PRETTY SURE I PAID BUT CAN’T SEE THIS EMAIL YOU’RE CHATTING ABOUT?
Ok first just check your spam mailbox. Not there? Ok we can sort this easily. Just give us a call 023 8202 6380, email@example.com or even better pop in and see us. We can look up your reference number or even last name and find your booking for you.
+ I AM REALLY EXCITED TO BOOK A SPECIAL OCCASION ON THE ICE RINK! DO YOU CATER FOR PARTIES AND COULD I EVEN BOOK THE ENTIRE RINK?
Absolutely! Whatever you are celebrating we want to see you on the ice! We have a special discount of 10% off if you have over 10 people attending. We have some great party packages available including skate + drink deals bookable online. Party packages with food/champagne or schools rates are booked by email or phone. Should you want to go all out and take over the entire rink that is perfectly plausible and possible! See the ‘Exclusive Hire’ page on this website. Just get in touch via phone or email and we can get it organised. This will depend on availability so get booking early!
+ WHERE CAN I STORE MY LUGGAGE WHILST I SKATE?
We will have lockers to store bags and shopping whilst you skate. £1 per Locker
+ WHEN SHOULD WE ARRIVE FOR OUR SESSION?
Please allow plenty of time before your scheduled session start time to arrive and pick up skates. We will have loads of people wanting to get their skates on and off, we advise at least 30 minutes during busy periods.
+ ARE THERE PENGUIN AND SEAL SKATE AIDS AND HOW DO I RESERVE ONE?
We also have penguin and seal skate aids which we rent out for £4 per session. Penguins can be hired to help stand up for one child, and seals can be hired for a child to sit on, and be pushed around by either another child or a parent. Both of these will be limited availability and on a first come first served basis.
+ I AM NOT TOTALLY SURE WHERE THIS ICE RINK IS?
No problem. We are located by Westquay shopping centre, down next to the city wall, at the end of Western Esplanade.
+ IT’S RAINING!! AAAAH! WHAT DO WE DO? IS EVERYTHING RUINED?
Not at all; rain creates better and smoother ice. We are an outdoor attraction operating in winter so you need to think about what you are going to wear. The rink is operable in nearly all weather conditions (barring a blizzard). No refunds will be given out due to undesirable weather. If we decide that skating is not suitable then we will offer alternative sessions.
+ I WANT FREE SKATING!!!!!
We gave away over 300 free tickets last year just for fun. Keep checking the news feed on this website, like us on Facebook: Skate Southampton. Any of those will keep you abreast of all ice rink news and competitions. We will be running loads of daily competitions to give away free ice skating and other prizes.
+ I WANT TO BRING MY CHILDREN/FRIENDS/FAMILY TO SKATE BUT I DON’T FANCY IT MYSELF. WHAT SHOULD I DO?
Not a problem. We have our great Alpine Skate Bar ‘Moguls’ offering a great range in festive drinks, perfect for grabbing a hot drink and supporting those on the ice. We also have our marquee with glass panels which is a perfect viewing platform if it gets too chilly outside. It is of course free for all to come and access the spectator area and café.
+ IS THE HIRE OF THE ICE SKATES INCLUDED IN THE PRICE AND WILL YOU HAVE MY SIZE? OR CAN I BRING MY OWN?
Yes it certainly is and we certainly hope so. We have a wide range of skates ranging up to an Adult size 15. You are perfectly welcome to bring and dazzle us with your own skates however there is no change to the pricing if you do.
+ I WANT A NICE CHRISTMAS GIFT…
Well aren’t you in luck we have the perfect idea for you. We do both gift vouchers and season tickets which offers unlimited skating for the duration of the rink . Buy online or over the phone/email/or in person at our box office.
+ IS THE RINK WHEELCHAIR ACCESSIBLE?
Yes the rink is certainly wheelchair accessible and wheelchairs are welcome to book and skate at any public sessions.
+ WILL YOU HAVE SKATING LESSONS AND CLASSES?
What a good idea and we have been thinking about this. At the moment we are struggling to fit it into our busy schedule but we hope to get something sorted. We will have ice Marshalls on the rink at all times to help anyone that does fall over.